Trust & Transparency
At UnlockByIMEI, we stand behind the quality and reliability of our factory unlocking service. If we are unable to successfully complete the carrier unlock for your iPhone, you are entitled to a refund under the terms outlined below.
If an unlock request fails or cannot be completed, you will receive a full refund of your payment minus the non-refundable processing fees charged by our payment gateway (Paystack).
Note on Processing Fees: Paystack retains a small transaction processing fee on every transaction. UnlockByIMEI does not keep any service fee or profit on failed unlock attempts. 100% of the remaining balance is returned directly to your original payment method.
Even when a device is verified as clean (not reported lost, stolen, or blacklisted), original carrier networks may occasionally decline an unlock request due to internal eligibility criteria, account obligations, or policy updates.
If a carrier rejects your clean device unlock request and the unlock cannot be completed, our money-back guarantee applies. You will be notified immediately and issued a refund per Section 2.
We strive to make ordering simple and mistake-free:
Our standard delivery target is under 24 hours, with most requests completed within 2 to 12 hours depending on the iPhone model tier.
Unlike automated tools, every unlock order is reviewed and managed by experienced human unlocking specialists. This manual verification ensures the highest success rate and prevents submission errors on carrier servers.
To request a refund for a failed unlock, simply contact our support team with your order reference number (e.g., UBI-XXXXX):
Approved refunds are credited back to your original payment method (Mobile Money or Credit/Debit Card via Paystack) within 24 to 48 hours.